Customer Satisfaction Survey
Service Improvement Initiative

   The First National Bank in Trinidad values the banking relationship we have with our customers.  Customer feedback, either positive or negative, is one of the most important tools we have to tell us how well we serve our customers and how to improve our service.

   Your feedback will be reviewed at an executive level and used to learn about how well our customer service works for you.  Please take a moment to tell us about your service experience.

* All fields are optional, but all fields are helpful
* DO NOT include private information (account number, social security number)
* We will not share your data with anyone outside the bank
Your Name:
Date(s) of Your Service Experience:
Person Who Helped You:
Communication Method: Telephone   Visit to the Bank   Email
If your experience involved a telephone call to the bank, how many times was your call transferred?
Did your service representative handle all the concerns you asked to have addressed? Yes   No
Did your service representative explain things in a way that was easy to understand? Yes   No
Overall, would you consider your experience a positive one or a negative one? Positive   Negative
Please share any additional information about your experience so we may learn from it:
If you would like someone to contact you about your experience, please provide a way to reach you:
Your email address or phone number